ASX: KLA 33.99 -0.26 -0.76% Volume: 716 20 min delay December 19, 2018
NYSE: KL 25.39 +0.00 +0% Volume: 1,815 December 18, 2018
TSX:KL 34.18 +1.62 +4.97% Volume: 1,445,209 December 18, 2018
GOLD PRICE USD 1,248.42 -1.82 -0.15% Volume: December 19, 2018

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Job Details


Summary
SHIFT SCHEDULE   5/2, 8 Hour Shifts, Monday to Friday
RATE OF PAY   $29.00/hour

Duties and Responsibilities includes:

Strategy & Planning

  • Evaluate documented resolutions and analyze trends for ways to prevent future problems.
  • Alert management to emerging trends in incidents.

Acquisition & Deployment

  • Lead software releases and roll-outs according to Change Management best practices.
  • Follow up on purchase requisition orders
  • Fill out new vendor forms, as well as try to maintain 3 quotes system
  • Deploy software, hardware
  • Deploy new software in test environment and verify with Supervisor before going live.
  • Monitor/repair/deploy network switches
  • Monitor/repair/deploy server infrastructure and appliances
  • Service all Apple related products and Cell phones on site
  • As Assigned tasks and manage all Service level I helpdesk calls

Operational Management

  • Assisting in providing Level II Support when request volumes are high.
  • Act as an escalation point for advanced or difficult help requests.
  • Build rapport with service desk customers.
  • Escalate problems (when required) to the Supervisor, Business Intelligence.
  • Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Install anti-virus software and ensure virus definitions are up-to-date.
  • Work with third-party service providers including SIEM partner
  • Perform preventative maintenance, including checking and cleaning of servers, and PMs from Manager plus.
  • Test fixes to ensure problem has been adequately resolved.
  • Perform post-resolution follow ups with Level II Technicians as required.
  • Reinforce SLAs to manage end-user expectations

Qualifications & Experience

  • Ontario Secondary School Diploma.
  • Coursework in Computer Science, Programming and/or Networking or equivalent work experience.
  • Strong knowledge of computers and Windows operating system.
  • Strong customer service and troubleshooting skills.
  • Knowledge in installing and troubleshooting desktop/laptop hardware and peripherals.
  • Good communication and interpersonal skills
  • Contemporary industry knowledge
  • Mining or industrial industry exposure

Physical Demands and requirements

  • 40-hour on-site work week (plus reasonable overtime)
  • Sitting for extended periods of time.
  • Ability to drive and work at other Mining properties
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.
  • Lifting and transporting of moderately heavy objects, such as computers and peripherals.
  • Climbing stairs both in building and plant
  • Crouching, crawling, stooping – installing cables connections etc
  • On call work and associated management of fatigue as required


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