ASX: KLA 63.76 -1.10 -1.7% Volume: 3,456 20 min delay August 20, 2019
NYSE: KL 44.06 -0.08 -0.18% Volume: 1,727,345 August 19, 2019
TSX:KL 58.83 +0.24 +0.41% Volume: 778,056 August 19, 2019
GOLD PRICE USD 1,503.99 +7.75 +0.52% Volume: August 20, 2019

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Job Details

Rate of Pay: Salary, Commensurate with experience and qualifications
Shift Schedule: 5/2

Duties and Responsibilities include:

Strategy & Planning
  • Perform network design and capacity planning.
  • Develop, implement and maintain policies, procedures and associated training plans for network resource administration, appropriate use, and disaster recovery.
  • Establish service level agreements (SLA’s) with end users.
  • Create job procedures and policies.
  • Develop and prioritize daily tasks for service desk personnel.
  • Analyze performance of Service Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
  • Plan and conduct performance appraisals of Service Desk staff, administer disciplinary action, raises, bonuses and promotions when necessary.
Aquisition & Deployment
  • Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
  • Interact and negotiate with vendors, outsourcers, and contractors to secure network products and services.
  • Conduct research on network products, services, protocols, and standards in support of network procurement and development.
  • Prepare budget proposals and operational expenditures.
  • Purchasing and deployment tasks
Operational Management
  • Manage servers, including e-mail, print, phone, and backup servers and their associated operating systems and software.
  • Manage security solutions, including firewall, anti-virus, and intrusion detection systems.
  • Ensure network connectivity of all workstations.
  • Administer all equipment, hardware and software upgrades.Must comply with the Environmental Policy
  • Create monthly reports for management.
  • Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
  • Administer & maintain end user accounts, permissions, & access rights.
  • Perform server and security audits.
  • Perform system backups and recovery.
  • Monitor and test network performance and provide network performance statistics and reports.
  • Recommend, schedule, and perform network improvements, upgrades, and repairs.
  • Manage the processing of incoming calls to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.
  • Develop and enforce request handling and escalation policies and procedures.
  • Train, coach and mentor Service Desk Technicians and other junior staff. Manage service desk personnel.


  • Ontario Secondary School Diploma
  • Degree in computer science or equivalent.
  • Applied experience in Computer Science, Programming and/or Networking or equivalent work experience.
  • Awareness of PLC and other logic systems
  • Software application experience CISCO/LINUX/SAP MS Suite
  • API understanding for multiple platform systems linking
  • Strong customer service and troubleshooting skills.
  • Leadership and Coaching skills

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